Jobs - Service Delivery Manager (ITIL/ASL)

Service Delivery Manager (ITIL/ASL)

04.04.2010

Levi9 offers offshore software application development and maintenance, package implementation, as well as infrastructure maintenance and support, enabling our client to reduce their costs, and ensure the quality and availability of their IT systems supporting their business.
Levi9 Global Sourcing has a strong commitment to its people, since we believe that this will provide our clients with access to the most talented and motivated professionals and will lead to higher quality results for our clients, the company and our team members.

For our Amsterdam office we are looking for a Service Delivery Manager, having the following qualifications:

University degree in engineering or computer science or equivalent technology degree preferred;
3-5+ years IT Service Management experience;
Customer service-oriented;
Advanced understanding of software development life cycles and standard processes and correct application of them to real projects;
Knowledge of ITIL and / or ASL is a strong plus;
Good knowledge of Dutch, both written and verbal is required;
Knowledge of English (C1 level or higher);
Excellent communication, interpersonal and presentations skills;
Strong analytical skills for solving issues with customers, ability to lead and take ownership;
Excellent organizational skills, ability and willingness to take initiative and accept accountability;
Ability to work in an international environment.

The successful candidate will be responsible for:

Creating Service Level Agreements with the assistance of sales and the maintenance line manager;
Periodically re-negotiating and / or altering Service Level Agreements based on changes to conditions or requirements;
Interacting with our maintenance centres for mitigating and solving escalations with urgency and determination;
Performing the suppliers’ role in the Change Advisory Board (CAB) and chairing the CAB;
Providing detailed reports as per an agreed schedule (or on request), including management and account performance reports;
Managing the transition phase of transferring the functional, technical and procedural knowledge to our maintenance and support organization;
Creation and correctness of invoicing customers;
Building and maintaining client relationships;
Ensuring quality and profitable services are performed with regard to the agreed SLA;
Ensuring that systems, processes and methodologies as specified are followed to ensure effective monitoring, control and support of service delivery.

Are you interested?
Please send your C.V. in English to the following address (email is preferred):

jobs@levi9.com
Levi9 Global Sourcing BV
Jan van Goyenkade 8
1075HP Amsterdam

Jan van Goyenkade 8
1075 HP Amsterdam
The Netherlands
Phonenumber: +31 (0) 20 67 019 47
Contact: