In today’s competitive environment businesses forced to keeping focus on core activities, while reducing operational costs and providing excellent service to their clients. Software maintenance and support activities are significant and necessary for most technology-enabled organizations, yet often detracting from core competences. Businesses of all sizes, particularly, SME’s may find it very difficult to cope with such challenges due to limited resource availability.
Levi9 Global Sourcing enables our clients to focus on their core business activities by providing reliable and cost-effective application maintenance, support and enhancement services. Our maintenance engineers possess a strong expertise in providing Product Maintenance, Support and Localization for Levi9’s own product line deployed on customer’s side, including complex multilayered ERP/CRM solutions coupled with multiple databases, business automation systems and RAD-Platforms.
We have proven expertise in
- Legacy applications maintenance
- Software product maintenance
- Database and data warehouse support
Combining deep domain expertise with strong technical skills and advanced infrastructure we offer complete-cycle of 2nd and 3rd level support, maintenance and improvement for Products and Applications.
Product Maintenance and Support services include:
- Legacy product maintenance (level 2 and 3 support in particular)
- Development of patches and upgrades for core products
- Migration of support of multiple platform versions
- Localization of core products.
A service level agreement (SLA) will set baseline standards for maintenance performance which will ensure that the client's own customers get the best possible service.