We’re very proud to report that we’ve recently scored great results for the 11th year running in the 2022 Giarte ITX review.
As it turns out, customers rate us very highly when it comes to reliability, communication, skills, empathy, willingness, and openness. Not bad, huh?
This year’s theme was IT experience benchmark, and with our customer focus, it seemed like a match made in heaven!
Obviously, we’re thrilled with the news but we are never one to rest on our laurels. That’s why we’ll continue to strive forward and keep improving in all areas. That’s just who we are!
Three Big Outcomes For Us
There were several key points about our performance that we were particularly proud of.
1) Trust We achieved very high marks on Reliability and a stunning 86% of customers would also recommend us.
The average Levi9 trust score is above our peer group of service providers. This score is curated from trust indicators such as reliability, communication, competence, empathy, willingness, and openness.
2) Customer Focused Levi9 has scored a whopping 84% on the Customer Focused category.
Customer focus is the foundation of our work. We are proud this is recognised and valued by our customers.
3) Knowledgeable and Competencies We scored an 83% in the Knowledgeable and Competencies section, again an above-average score compared to our peer group.
At Levi9 We continuously invest in our people, offering them learning programmes and 360-degree mentorship opportunities where everyone can learn from everyone else. We also offer several online learning resources and certifications, as we believe learning never stops.
This year, 50 customers responded from our customer list, which is a vast majority and says a lot about our relationship with our customers. They are willing to participate and for that we are very grateful.
One of the main reasons for participating in Giarte´s ITX report is to benchmark how we’re performing internally and externally, so that everyone understands the real story behind our business.
To The Future
Levi9’s healthy development over the past years has been a testament to all the hard work from all our levi niners. Because we’ve placed our customers at the heart of our strategy, we´re even more responsive to our customers’ needs.
Overall, this very positive result reflects Levi9´s confidence and customer-centric philosophy. We can take pride in how our customers express their appreciation – which is testament to all levi niners who work with passion every day to deliver the best possible result.
We would also like to thank all our customers who have placed great trust in us and all our levi niners over the years. That is a massive compliment to us all!
A Bit About Giarte
Since 2002, Giarte Research has recorded customer organisations’ experiences of their IT service providers and currently works with around 42 service providers. They ask their customers all sorts of questions around collaboration, gain detailed insights and analysis on market position, and advise IT organisations on both the supply and demand side.