Application and System Management

Application and System Management encompass the majority of the application life cycle. After being released to production, software products require constant supervision and support in order to resolve and prevent incidents.

Application and System Management encompass the majority of the application life cycle. After being released to production, software products require constant supervision and support in order to resolve and prevent incidents. Thereby it is necessary to adapt to the changing business environment, influenced by the evolving wishes of end users.

Application management aims to sustain the applications functionality in order to enable users to make optimal use of it over time. By maintaining the application, its functionality is modified and enhanced.

System management refers to all the activities performed in order to ensure normal operation of the underlying software systems on top of which the applications are operating.

Levi9 provides the whole spectrum of services: Incident, Problem, Availability, Capacity and Release management, as well as Reactive/Preventive and Adaptive/Innovative Change management. These activities are managed through ITIL and ASL best practices and implemented through Agile, Lean and DevOps principles.

Thereby we identify seven success factors:

  1. Functionality = the maintenance operation should keep up, if not enhance, the functionality of the system
  2. Quality = the maintenance operation should preserve, if not increase, the quality of the system
  3. User satisfaction = the user satisfaction rate should remain at the same level, if not increase
  4. Costs = the relative costs per maintenance task should not increase, provided the tasks are of similar complexity and scope
  5. Complexity = the maintenance operation should not increase the complexity of the system relative to its size
  6. Volatility = the maintenance operation should not lead to an increase in the volatility of the system
  7. Release = the agreed release schedule should be kept and delays should not increase.

Cases

Fintech

Valitor Payment Solutions

Fintech

Five Degrees is a financial technology provider delivering banking software to retail and private banks

Fintech

Backbase Omni-Channel Customer Experience Platform

Digital Marketing and Media

Improve Digital

Software Services

Xerox Seamless

Traffic and Transport

Swarco Traffic Light Assistant

Traffic and Transport

Scania Connected Services

Traffic and Transport

Schiphol Dashboard

Traffic and Transport

TomTom MyDrive

Electronic Retail

Drukwerkdeal a one-stop shop for printing, advertising materials, clothing and gifts

Traffic and Transport

Cycleon

Electronic Retail

Bol.com

Traffic and Transport

Xerox Hypervisor application

Traffic and Transport

Eyefreight Transportation Management System

Digital Marketing and Media

Sanoma digital portfolio

Digital Marketing and Media

GroupM

Electronic Retail

Wehkamp

Digital Marketing and Media

Talpa

Traffic and Transport

Rohill NodeView infrastructure solution

Software Services

Teleena’s IoT platform

Traffic and Transport

Vroon

Software Services

FMO

Software Services

Carerix

Software Services

G4S

Traffic and Transport

Swarco software quality improvement case

Traffic and Transport

TomTom application management

Software Services

Cycleon AWS Managed Services

Software Services

Carerix Devops

Traffic and Transport

TomTom TechOps

Software Services

Utility company large Java ERP system assessment

Software Services

Exact online

Software Services

Xerox TVM software

Software Services

Pierre & Vacances Center Parcs

Software Services

ISON

Digital Marketing and Media

Improve Digital Continuous delivery

Fintech

Backbase Continuous delivery

Software Services

Powerhouse Continuous delivery

What our customers say about us

“Nearshoring in Serbia works really well for us. The costs are considerably lower, we work in the same time zone and the company cultures and values are very much alike. The latter is very important to me as it is and remains a people business. We see the team in Serbia as an extension of our ICT team, we all work with the same processes and tools. By outsourcing application development and support to Levi9, we have been able to create internal capacity to focus on project management and optimisation of systems and processes”.

- Rob Frenks, Group ICT Manager Vroon

FMO choose Levi9 because of its highly qualified staff. They deliver sound solutions, which meet our requirements. At the same time they keep a close eye on our needs and handle pro-actively when needed. I can highly recommend Levi9 as the cultural differences with them are minimal and they offer excellent value for money.

- Marcel Raap, ICT Team Manager FMO

INSTAGRAM FEED