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Application and System management for one of the largest shipping companies in the world

IT systems support for vessels and land based operations.

Application management for an entrepreneurial investment bank

.Net applications and BizTalk support

Application management for the number one navigation software company in the Netherlands

Systems for millions of subscribers

Application and System Management

Application and System Management encompass the majority of the application life cycle. After being released to production, software products require constant supervision and support in order to resolve and prevent incidents. Thereby it is necessary to adapt to the changing business environment, influenced by the evolving wishes of end users.

Application management aims to sustain the applications’ functionality in order to enable users to make optimal use of it over time. By maintaining the application, its functionality is modified and enhanced.

System management refers to all the activities performed in order to ensure normal operation of the underlying software systems on top of which the applications are operating.

Levi nine provides the whole spectrum of services: Incident, Problem, Availability, Capacity and Release management, as well as Reactive/Preventive and Adaptive/Innovative Change management. These activities are managed through ITIL and ASL best practices and implemented through Agile, Lean and DevOps principles.

Thereby we identify seven success factors:

  1. Functionality = the maintenance operation should keep up, if not enhance, the functionality of the system
  2. Quality = the maintenance operation should preserve, if not increase, the quality of the system
  3. User satisfaction = the user satisfaction rate should remain at the same level, if not increase
  4. Costs = the relative costs per maintenance task should not increase, provided the tasks are of similar complexity and scope
  5. Complexity = the maintenance operation should not increase the complexity of the system relative to its size
  6. Volatility = the maintenance operation should not lead to an increase in the volatility of the system
  7. Release = the agreed release schedule should be kept and delays should not increase.


Vroon is a diversified international shipping company, operating worldwide with a fleet of around 200 vessels transporting livestock, dry cargo, containers, automobiles, and clean and dirty oil products, as well as a large fleet of offshore-support vessels. Levi nine has performed a 6-months transition to take over the extended Microsoft application landscape used for communication between various land offices and vessels at sea, and continues to maintain this landscape for more than 6 years.


FMO is a development bank that supports sustainable private sector growth in developing and emerging markets by investing in ambitious companies. Levi nine has taken over the Application and System management of multiple business applications, as well as on-going new features development. The applications and systems are being maintained under an SLA that includes 24 x 7 call-out service.


TomTom designs and develop innovative products that make it easy for people to keep moving towards their goals. Best known for being a global leader in navigation and mapping products, TomTom also creates GPS sports watches, as well as state-of-the-art fleet management solutions and industry-leading location-based products. Levi nine has cooperated with TomTom since 2010 and our people are involved in both new feature development and on-going Application management.

What our customers say about us

“Nearshoring in Serbia works really well for us. The costs are considerably lower, we work in the same time zone and the company cultures and values are very much alike. The latter is very important to me as it is and remains a people business. We see the team in Serbia as an extension of our ICT team, we all work with the same processes and tools. By outsourcing application development and support to Levi nine, we have been able to create internal capacity to focus on project management and optimisation of systems and processes”.

Rob Frenks, Group ICT Manager Vroon

FMO choose Levi nine because of its highly qualified staff. They deliver sound solutions, which meet our requirements. At the same time they keep a close eye on our needs and handle pro-actively when needed. I can highly recommend Levi nine as the cultural differences with them are minimal and they offer excellent value for money.

Marcel Raap, ICT Team Manager FMO