IT Operations is the enabler of automated delivery of the software through Continuous Delivery practices. It glues together different parts of the development process and enables faster time to market. Modern-day infrastructure/environment setups are described as a code and can be recreated whenever needed as many times as needed.
When a product is put into production, keeping an IT environment running smoothly, requires constant supervision. There is a continuous need to install security patches and application updates, monitor the system status and its performance to identify and prevent potential problems, and when they do occur, quickly resolve issues regardless of the time of day or night during which they occur.
Hosting suppliers have made decisive progress to enable remote management of all software hosted in the Cloud or on virtual or physical servers. This enables outsourcing of these activities to external parties and makes the physical location of the outsourcing party irrelevant. Still, being in the right time zone is important for daily contact between the customer and the service provider.
The Levi9 IT Operations Services consist of reactive/preventive and adaptive/innovative components. The reactive/preventive part of the service takes care that the systems are running smoothly through constant monitoring, updating/patching and incident resolution, whereby the adaptive/innovative part makes sure that systems meet changing business needs through change management. The innovative part is usually an integral part of Agile development. DevOps principles, supporting development teams, enable faster time to market for the customer’s software.
We provide remote IT Operations services in the following areas:
• Cloud and Container Management
• Infrastructure Automation
• Configuration Management
• Continuous Delivery
• System Management
• Virtualisation Services
• Database Administration Services
• Generic and specific packaged application services
• Hosting services
Our software development practices are based on the Agile and Lean methodologies. Software development teams are usually organized into multi-functional poly-skilled Scrum teams following DevOps recommendations. Depending on the stage of the product in the software development lifecycle, we might use Kanban, if the product is requires more support related activities as opposed to further enhancement/innovation activities.