We secured our top position in Application Services, achieves #1 General Satisfaction, and maintains 100% Customer Satisfaction.
Levi9 has once again been recognized as a top-performing IT services provider in the Netherlands, achieving the #1 overall position in the newly released Whitelane Research IT Sourcing Study Netherlands Report 2026.
Building on its strong debut last year, Levi9 retained its #1 ranking in Application Services, climbed to #1 in General Satisfaction, and maintained a perfect 100% customer satisfaction score. A rare and exceptional achievement in the highly competitive IT services market.
This result confirms Levi9’s continued momentum and reinforces its position as a trusted long-term partner for organizations seeking high-quality delivery, proactive collaboration, and strong value for money.
Independent, customer-driven recognition
Whitelane Research is the leading, fully independent IT sourcing research organization. The 2026 Netherlands study is based on direct feedback from more than 350 senior IT decision-makers representing the country’s largest IT-spending organizations. Together, they evaluated more than 800 IT sourcing relationships and over 1.150 cloud platform sourcing relationships, assessing 43 IT service providers and 13 cloud platform providers.
Levi9’s top rankings are grounded entirely in customer feedback, covering key dimensions such as quality-of-service delivery, relationship management, and commercial value.
"Levi9 made a powerful entrance last year and raised the bar even higher this year. Becoming number one is never easy, but also securing the top spot in general satisfaction and reinforcing that position with 100% customer satisfaction is truly exceptional. Their customers genuinely value working with them, thanks to their proactiveness, sincere care, and outstanding value for money."
Customers value quality, proactiveness, and partnership
Customer feedback in the 2026 study highlights Levi9’s people-first approach, deep business understanding, and ability to grow alongside its clients. Customers consistently emphasize the quality of Levi9’s teams, their willingness to challenge constructively, and their proactive contribution to future-focused solutions.
Leadership perspective
"Being recognized as number one overall, while maintaining 100% customer satisfaction, is something we are incredibly proud of. It validates our focus on long-term partnerships, high-quality delivery, and genuine care for our customers’ success. This recognition belongs to our people and to the customers who trust us to grow with them.”
"We are deeply grateful to our customers for their trust and continuous feedback. Their input challenges us to keep improving and innovating, ensuring we deliver real, measurable value in every collaboration.”
Customer feedback from the Study
- Levi9 is pro-active. They come with suggestions and new possibilities. They really grow with the market. We don’t have to look for other partners when there are new developments. We know Levi9 is up for the task.
- Levi9 has great quality people. They are pro-active and innovative. Much better than their competition.
- Very enthusiastic people. Very professional and not just focused on the task. They really think about the context and have our future in mind.
- The people of Levi9 are giving more pushback than we’re used to with service providers. Which means they care and we receive greater value. Which is a good thing.
- The people of Levi9 are of great quality. They know how to develop but they also ask the right question to understand our business.
- Levi9 is ready to scale with us. When something new or unexpected pops up they are there for us.
About Whitelane Research
Whitelane Research is a trusted independent research organization and a leader in IT sourcing research across Europe. Each year, more than 2,500 client organizations assess over 7,000 IT sourcing relationships, supported by 500+ in-depth interviews with IT executives. Whitelane’s rigorous, data-driven approach provides actionable insights into IT service provider performance and sourcing best practices.
Marketing Manager
Levi9
